Effective Date: 26 May 2024
Contact: support@chefsupplyau.com | +44 7913 817399
At Chef Supply AU, we want you to be satisfied with your purchase. Please read this policy carefully before requesting a return or refund.
1. Return Window
You may request a return within 30 days of delivery for unused items in their original condition and packaging.
2. Eligibility
To be eligible for a return:
- The item must be unused, undamaged, and in original packaging
- Proof of purchase / order number is required
- The item must not fall under non-returnable categories below
3. Non-Returnable Items
Unless faulty or incorrectly sent, we generally cannot accept returns for:
- Personalized or custom-made items
- Items marked as final sale / clearance
- Opened hygiene-sensitive products (where sealed packaging has been broken)
- Gift cards and downloadable products (if applicable)
4. Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect:
- Contact us within 7 days of delivery
- Email support@chefsupplyau.com with your order number and clear photos
- We will arrange a replacement, exchange, or refund as appropriate
5. Return Process
- Email support@chefsupplyau.com with your order number and reason for return
- Wait for return approval and instructions
- Ship the item back as directed
- Once we receive and inspect the item, we will process your refund or store credit
6. Refunds
Approved refunds are issued to the original payment method.
Please allow 5–10 business days after approval for the refund to appear, depending on your bank or payment provider.
Shipping fees are generally non-refundable unless the return is due to our error or a defective product.
7. Return Shipping Costs
- If the return is due to our error or a faulty item, we will cover reasonable return shipping
- For change-of-mind returns, the customer is responsible for return shipping costs
8. Contact
Email: support@chefsupplyau.com
Tel: +44 7913 817399
Address: 51 Byron Ave E, Sutton SM1 3RB, UK