Last Updated: May-06-2025
If you wish to exchange an item (e.g., for a different size or color) instead of receiving a refund, please follow the returns procedure above and specify that you require an exchange.
Process for Exchanges
- Initiate Return: Follow the Return & Refund Policy to notify us of your return. Indicate clearly in your communication (email to support@cookwareuk.co.uk) that you would like an “Exchange” and specify the new item you require.
- Return the Original Item: Ship the original item back to us (16 Kingswood Cl, Surbiton KT6 6DZ, UK) in its unused condition and original packaging.
- Processing: Once we receive and inspect your return, we will process the exchange.
- New Item Dispatch: We will ship the new item to you. Please note: If the exchange is not due to a fault on our part (i.e., you have changed your mind), you will be responsible for the shipping costs associated with sending the new item to you.
- Stock Availability: Exchanges are subject to stock availability. If the requested item is unavailable, we will issue a full refund to your original payment method instead.