Effective Date: 26 May 2024
1. Exchange Window
Exchanges may be requested within 30 days of delivery for eligible unused items in original packaging.
2. When Exchanges Are Available
We may offer an exchange if:
- You received the wrong item
- The item is defective or damaged on arrival
- You want a different size/color/variant (subject to stock availability)
3. Exchange Process
- Contact support@chefsupplyau.com with your order number
- Tell us what you received and what you want instead
- Provide photos if the item is damaged/defective
- Await approval and return/exchange instructions
4. Stock Availability
Exchanges depend on stock. If the requested replacement is unavailable, we may offer:
- An alternative product of equal value
- Store credit
- A refund
5. Costs
- If the exchange is due to our error or a defective product, we cover reasonable shipping costs
- For change-of-mind exchanges, customers may be responsible for return shipping and any price difference
6. Condition Requirements
Items must be unused, clean, complete, and in original packaging unless returned due to a manufacturing defect.
7. Contact
Email: support@chefsupplyau.com
Tel: +44 7913 817399
Address: 51 Byron Ave E, Sutton SM1 3RB, UK